Human Resource Assignment Essay Example | Topics and Well Written Essays - 750 words

Human Resource Assignment - Essay Example In addition to that, employees are not enough trained on Business Etiquettes, Courtesy, and Business Communication. Hospitality is all about handling people. So an employee must have right attitude, tolerance, and listening skills in order to move up the hierarchy. There is still a long way to go to inculcate good public relation, interpersonal skills. With the increase in competition due to the coming up of major players, the need to train employees has increased more than ever before. The major players are now strategizing to increase the turnover of the customers by training their employees on Communication, Dining and Business etiquettes, etc. Some of the essentials required by this sector are: While resources are most important assets of an organization particularly in hospitality sector, they should be trained enough for handling any kind of situations. Most of today's organization doesn't provide the training to their staffs because of the cost and time constrain as they are unable to keep the pace with the growing competition in shorter term hence they do work with the untrained workers. In longer term this cost as image of the organization and hence on their business. To deal with the above situation, organization needs to develop workplace training sessions for adults. There are some pre requisites before conducting the training namely identifying what exactly is needed, why this is needed and what will be the benefits for the same. Following are the method for identifying the training need. 1. questionnaires/surveys 2. Interview 3. Observation 4. Brainstorming 5. Performance appraisal etc. Once this is done, there need to identify how the training should be conducted. This will depend on various factors such as 1. Budget 2. Convenience 3. Training need 4. Resource availability Training can be conducted as 1. On the job Training 2. On site Training 3. Off the Job Training 4. Off site Training. Once all these factors are analyzed, training can be initiated at the work place. Effectiveness of workplace training: Training is an investment for long term benefit of an organization so it's become important to track how your investment is doing, whether it's producing the desired results or not etc. Once an organization has implemented a training program it will hopefully strive to improve it. The first important tool to consider is the training feedback or evaluation survey. These tools should have enough information so as to be relevant and should be filled out anonymously by the training attendees. If there is criticism, turn that criticism into a positive and put forth the effort to eliminate the cause of the criticism. Once all these things are done, training can be evaluated statically to see whether it met the desired results or not. Approaches to the evaluation of workplace training: While organization spend significant amount of money on training it's become important to define metrics for evaluating the effectiveness of the training. There could be various ways for the same. Some being as 1. Reactions Level: This can be identified